HYBRID - Agency Management Administrator - AMS360

We have been in business for over 30 years and have built a strong business that operates nationwide with offices in multiple states. We are a full service agency helping customers unique needs in both insurance and benefits services. We are proud of our knowledgeable and experienced team that understands the industry and the best way to approach each individual differently to meet our customers exactly where they are. We focus on risk management to ensure that we foresee issues before they occur or meet them head on with a quick solution.

We are proud of the customer service we provide and focus on a proactive approach to all things. We are looking for a new person to join our team that can help us continue our service and the success of our customers.

Job Details:

We are seeking a dedicated and highly skilled Agency Management Administrator having experience with AMS360 to join our dynamic team. This is a permanent hybrid role that offers the flexibility of both remote and on-site work. The successful candidate will be responsible for managing and maintaining our agency management system (AMS360), ensuring its optimal functionality and efficiency. This role is critical to our operations and requires a deep understanding of insurance, commercial lines, benefits, and the Vertafore suite of products including AMS360, TransactNow, Insurlink, BenefitPoint, and Worksmart.

Responsibilities:

As an Agency Management Administrator - AMS360, you will:

1. Manage and maintain the AMS360 system, ensuring its optimal functionality and efficiency.
2. Provide technical support to users and troubleshoot system issues.
3. Coordinate with the IT department to implement system upgrades and enhancements.
4. Develop and maintain system documentation and user guides.
5. Train new users on AMS360 and provide ongoing training and support to existing users.
6. Manage user access and security settings.
7. Work closely with the operations team to streamline processes and improve system efficiency.
8. Assist with the setup and maintenance of coverage codes.
9. Utilize TransactNow to process transactions and manage client information.
10. Utilize Insurlink and BenefitPoint to manage client benefits and communications.
11. Utilize Worksmart to manage workflows and improve productivity.

Qualifications:

To be considered for this role, you must have:

1. A minimum of 3 years of experience in a similar role, preferably within the insurance industry.
2. Extensive experience with AMS360 and the Vertafore suite of products including TransactNow, Insurlink, BenefitPoint, and Worksmart.
3. A deep understanding of insurance, commercial lines, and benefits.
4. Experience with coverage codes and transaction processing.
5. Excellent technical skills and the ability to troubleshoot system issues.
6. Strong communication skills and the ability to train and support users.
7. A proactive approach to problem-solving and the ability to work independently.
8. Strong organizational skills and the ability to manage multiple tasks simultaneously.

This is an exciting opportunity for an experienced Agency Management Administrator to join a dynamic team and play a critical role in managing and maintaining our agency management system. If you have the required skills and experience, we would love to hear from you.