We are making home improvement and maintenance effortless.
Everyday, hundreds of homeowners look to us to address problems in their home (from leaking faucets to brand new decks). Operations Associate helps make those requests a reality by talking to clients, understanding their needs and providing solutions. Our ops team is responsible for managing home improvement and maintenance projects from end to end on behalf of our clients. As an Operations Associate, you'll own individual clients and their projects, ensuring we understand their needs, build appropriate project scopes, convey to clients that they can trust us with their homes, and coordinate logistics in a rapidly moving environment.
The role requires a unique combination of skills: customer centricity, detailed organization, the ability to build rapport through written and verbal communication, and the skill to manage multiple stakeholders. The job is on the front lines and it’s performance-based. We have a culture of continuous improvement, so you'll be asked to take a critical eye towards the way we work, and challenge the status quo wherever you find opportunities for improvement.
We operate as a tightly knit SWAT team. Each member is expected to take ownership and responsibility for their work, but we're here to support one another when things get thorny. We take pride in the work we do, and we refuse to quit in the face of adversity.
Homeowners are (rightly so) protective of their homes and it requires a unique touch to ensure that our clients feel valued and fairly treated while also ensuring that we properly respect the Pros that are the face of the company in the home.