We are on a mission to create a home maintenance service so simple to use that homeowners can just forget about it. We've built an exceptional team and have raised money from top-notch investors to make our vision a reality for homeowners of the world. The opportunity to take on a big role and have huge impact is very real. Our culture is collaborative, focused, and transparent.
This role is also referred to as Home Manager, Senior Operations Specialist.
Setter is making home improvement and maintenance effortless.
Everyday, hundreds of homeowners look to Setter to address problems in their home (from leaking faucets to brand new decks). The Home Manger at Setter helps make those requests a reality by talking to clients, understanding their needs and providing solutions. Our ops team is responsible for managing home improvement and maintenance projects from end to end on behalf of our clients. As a Home Manager you'll resolve our most complex requests by owning individual clients and their projects, ensuring we understand their needs, build appropriate project scopes, convey to clients that they can trust us with their homes, and coordinate logistics in a rapidly moving environment.
The role requires a unique combination of skills: a background in construction with the ability to estimate jobs, customer centricity, detailed organization, the ability to build rapport through written and verbal communication, and the skill to manage multiple stakeholders. The job is on the front lines and it’s performance-based. We have a culture of continuous improvement, so you'll be asked to take a critical eye towards the way we work, and challenge the status quo wherever you find opportunities for improvement.
Homeowners are (rightly so) protective of their homes and it requires a unique touch to ensure that our clients feel valued and fairly treated while also ensuring that we properly respect the Pros that are the face of Setter in the home.
Individuals who will be successful in this role have strong sales and/or account management experience, can run with leads while building and leveraging relationships with customers.
While focusing on doing the right thing, we embrace an atmosphere of creativity, belonging, and fun. At our core we're passionate, overachieving team players who believe in: Gumption, focus, and nurture. Together we are building the cities of the future.
We are proud to be an equal opportunity workplace committed to building a team culture that celebrates diversity and inclusion. If you are contacted for an interview and require accommodation during the interviewing process, please let us know.
If this role doesn't quite meet everything you are looking for that's okay! Sign up to stay in touch, we’ll let you know when we have new positions on the team.