With over 30 years in business, we are a global leader in providing value-added services to niche markets. Our investors and leadership teams are comprised of successful Tech Entrepreneurs, Professional Athletes, and other private investors. A tech-centric mindset helps us continue to remain a leader in the industry, and always strive put our best product forward to our customers.

If you are forward-thinking, enjoy a technical environment that fosters growth, then please read on....

We are looking for a Level 2/3 Technical Support Engineer/System Admin to join our team and provide support on applications, network, and systems for our employees onsite and globally.

Some Responsibilities Include:

• Configure, maintain, troubleshoot all technical equipment, including computers (Windows, Macs), printers, switches, phones, conference rooms, etc.
• Support onsite and remote offices with internal desktop and web applications
• Create and manage Active Directory / Okta / Google Workspace user accounts and groups
• Deploy, install desktop applications, and timely resolution of incidents and requests
• Strong experience providing support for Subscription based software. Experience with one or more of the following, or similar: Okta, Slack, Google Workspace, O365, SSO, IAM

We are looking for:

• 3+ years of experience supporting Windows/Mac technologies
• 3+ years of technical support experience in a large environment with a mixed of onsite and remote users preferred
• 2+ years of Active Directory and Google Workspace/Office 365 experience is a big plus
• 2+ years of managing network shares and network printers
• Experience with Windows, Linux, Networking, Scripting and Automation, and/or Application troubleshooting
• Experience with Okta SSO and/or user provisioning, Jira ITSM, and Zendesk is a plus
• Knowledge of MDM (i.e. Intune, Jamf, Google MDM) is a plus
• Awareness of ITIL and IT Change Management best practices is a plus
• Knowledge of VPNs firewalls and switching a plus