Our mission is to enable individuals and organizations to positively impact the health of our planet by using our platform.

If you are a customer champion, passionate about solving problems, advising customers, and making the world more sustainable, you will bring tremendous value to our customers and team.

Responsibilities

• Cultivate the successful accelerated adoption and onboarding of the company platform at

key organizations to help customers realize the business value of our partnership and
offerings.

• “Own the customer” as the single point of contact, defining a success plan with deliverables,

and ensuring clear communication across all activities of the customers’ post-sale journey.

• Be consultative and build in-depth relationships and a complete understanding of their

business goals and objectives.

• Build credibility, relationships, and influence C-level stakeholders by advocating our

‘Customers for Life’ philosophy.

• Be passionate about the products, understand the outcomes our product and its

features deliver to customers goals.

• Provide coaching and education to improve adoption of our product.
• Identify, clearly communicate and manage risk throughout the year through proactive

touchpoints and taking the lead in developing resolution strategies.

• Identify successful customers and turn them into advocates, measured by participation in

reference calls, case studies, webinars and blogs.

• Introduce and implement new products and features to your customers based off of needs

that you have uncovered in your strategic conversations.

• Partner with Sales, Solution Architecture, Marketing, and Executives to help ensure expansion

opportunities are identified and closed successfully.

• Develop and execute all phases of a subscription renewal plan by ensuring on-time invoicing

and onboarding all customers to project managing potential development or functional
improvements.

• Collaborate with internal stakeholders (Engineering, Product, Sales, Support, and Execs) to

complete customer goals, be the “Voice of the Customer” to provide visibility and/or
escalations and maintain strong reference ability across your book of customers.

Experience

• 3+ years CSM experience and preferably within the SaaS industry
• Experience working closely with C-level / SVP-level executives at customers
• Experience with executive business reviews and running engaging webinars
• At ease demonstrating product functionality, ability to provide comprehensive overview of

key business use cases

• Experience creating structured programs to drive adoption
• Experience influencing change in complex organization
• Engaging phone & video presence: enthusiastic and high energy, but also poised, confident,

and extremely professional

• Comfortable in fast-paced, global team