Customer Success Manager
San Francisco, California
Managed by Jobot Pro
Based on Experience
A bit about us:
Based in San Francisco, we are a rapidly growing SaaS company looking for talented and experienced B2B customer success folks to take us to the next level. We've been profitable since year 1, and often compete (and win) against companies 10x our size, and we're looking to double our headcount in the next year.
If you're looking for a highly collaborative environment with a very experienced team working on awesome cutting edge products, please read on.
Is your background a fit? We are looking for…
- Onboard and support multiple products across a diverse customer base
- Serve as POC for your customers and drive them to their desired business outcome
- Manage relationships with executive stakeholders leading to renewals, expansion and advocacy
- Influence strategy and product priorities to drive adoption and retention
- Build your network by working with world's leading companies
- 3 to 5 years of Customer Success experience in B2B SaaS
- Experience working with Salesforce and Salesforce integrated products
- Problem-solving ability, customer centric outlook and excellent communication skill
- Proven track record of successfully managing executive relationships and renewing/upselling your portfolio of Accounts
- Experience working with cross-functional teams (Sales, Marketing, Product)
- Bonus Points if you're familiar with industry standard marketing and sales solutions - Google Analytics, Adobe Analytics, Optimizely, Marketo, Pardot, Hubspot, Eloqua, etc.