VP of Customer Success

Come join the only AI-first, cloud-native student information system provider that serves over 750 colleges and universities! My client's solution is designed to help colleges & universities recruit, educate, retain and graduate 21st century students.

Competitive Salary
401k
Medical/Dental Benefits
PTO
Fully Remote

Job Details:
Our company is seeking an experienced and energetic individual to join our team as a VP of Customer Success. This role will be instrumental in driving the success of our customers and will be a key player in the growth and development of our business. The VP of Customer Success will be responsible for managing customer relationships, ensuring customer satisfaction, and driving customer loyalty and retention. This is a fantastic opportunity for someone with a passion for technology and a proven track record in customer success to make a significant impact in a fast-paced, dynamic environment.

Responsibilities:

• Develop and implement a customer success strategy that maximizes customer retention and drives customer loyalty.
• Work closely with the sales team to identify and pursue new business opportunities.
• Establish and maintain strong relationships with key decision-makers in the higher education industry.
• Monitor and report on customer satisfaction and feedback, and use this information to improve our products and services.
• Collaborate with cross-functional teams to ensure that we are delivering the best possible customer experience.
• Act as a customer advocate, ensuring that customer needs and concerns are addressed promptly and effectively.
• Lead and mentor a team of customer success professionals, fostering a culture of continuous improvement and high performance.
• Stay current with the latest trends and developments in the SaaS and higher education industries, and use this knowledge to inform our customer success strategy.

Qualifications:

• A minimum of 5 years' experience in a customer success role within the technology industry.
• Strong knowledge of the higher education industry, including the challenges and opportunities it presents.
• Proven track record in education sales and new business growth.
• Experience with SaaS products and services.
• Exceptional interpersonal and communication skills, with the ability to build strong relationships with customers and internal teams.
• Strong leadership skills, with the ability to inspire and motivate a team.
• Excellent problem-solving skills, with the ability to think strategically and make sound decisions.
• A customer-focused mindset, with a passion for delivering exceptional customer service.
• Bachelor's degree in Business, Marketing, or a related field. An advanced degree is a plus.

This is an exciting opportunity for a seasoned professional to join our team and help us drive customer success. If you are passionate about customer service, have a deep understanding of the higher education industry, and are ready to make a significant impact in a growing company, we would love to hear from you.