Technician

Industrial Safety Manufacturer

excellent benefits
company car
job security

Provide technical services to our sites or products at our customer facilities.
Job Duties:

• Operating independently with very limited supervision and direction: Diagnose, evaluates, calibrates and repair nonfunctioning devices to OEM standards. Supports testing and repairing rental equipment for dispatch to customer sites. Prepare new devices for sale. Support teams performing system installations, start up and commissioning’s, operational training for new installations and instruments.
• Works on multiple modalities and various equipment as required by the position. Additional modalities and equipment will have a high level of complexity. Must actively engage in learning to obtain the knowledge to be able to service complex modalities and have the ability to service all equipment. Advanced training plans (which will include train-the-trainer aspects to enable training others) will be specific to the position and needs of the organization.
• Effective communication skills are required to convey and communicate solutions to customers whether onsite or remotely. Must demonstrate the skills necessary to efficiently resolve customer complaints and issues directly with the customer. Also, must communicate effectively with other technicians and stakeholders to achieve efficient resolution of problems.
• Assist customers with parts identification and documentation information. Provide first level technical support to customers and field representatives inquiries to guide them through troubleshooting equipment and technical issues. Maintain related call records and supporting documentation. Escalate unresolvable issues as per defined processes and tracking systems (CRM).
• Using available technology, access service orders and customer information; document completed service work in a timely manner; view and utilize equipment documentation and diagnostic information. Manage service orders effectively and efficiently to provide high-quality services for customers.
• Effectively maintain work center inventory, input parts orders, and perform other electronic tasks and transfers as directed or required to effectively perform job responsibilities. If field based, required to maintain vehicle stock inventory as well as properly maintain all company equipment including vehicle, where applicable.
• Must be flexible with regard to working hours as may be asked to work on different locations, travel, or work other than normal business hours as customer needs demand.
• Provides support to Manager with non-technical tasks and activities as directed.
• Complete assigned tasks effectively and efficiently meeting defined utilization and other metrics. Performs other duties as needed and assigned.

Requirements

• Associate Degree in Electronics or related field, or equivalent combination of education and experience in a technical field.

Related Experience:
If candidate does not possess a formal certificate in electronics or a related field, must have:

• Previous Field or Service Center experience.
• Strong customer communication skills.
• Computer networking experience preferred.
• 4+ years of experience in an industrial service environment, with a demonstrated proficiency in performing in-house repairs and/or field repairs.

NCCER certificate is very desirable