Technical Support Specialist

Specializes in building automation, security systems and energy services for commercial, institutional, and industrial clientele.

• Market, competitive wages based on experience
• Opportunities for career growth, training, and development
• A recognition culture with dynamic leadership
• Work/Life Balance
• 401(k) plan with company match
• Excellent medical, dental, vision and Rx drug insurance
• Company paid Life and AD&D insurance
• Short and Long-Term Disability Insurance

Tuition Reimbursement

Job Details:
We are seeking a passionate and dedicated Permanent Technical Support Specialist to join our clients team. You will be responsible for troubleshooting, diagnosing, repairing, and/or replacing control components and systems. If you have a knack for problem-solving and a deep understanding of automation and control systems, this job could be a perfect fit for you.

Responsibilities:
As a Technical Support Specialist, you will be expected to:

• Communicate directly with customers and team members via phone, email, screen share, etc. to troubleshoot and resolve technical issues.
• Determine next actions and seek clarity on vague or ambiguous reports from customers.
• Research, identify, develop and recommend corrective measures to address technical issues identified in the field or in-house.
• Help customers maintain the reliability and performance of their systems and address any potential technical problems utilizing fault diagnostics & detection (FDD) platforms and traditional methods.
• Assist Field Engineers with site-specific difficulties during new site commissioning as well as system extensions.
• Assist sales by providing technical recommendations for sales leads and proposals for retrofits, upgrades and or enhancements to existing equipment.
• Responsible for assisting the team with after-hours emergency customer issues when they arise. This is a shared responsibility.
• Conduct extensive self-study (reading, research and practice) to improve and maintain technical proficiency in company's product lines. Completes certifications as required by the company.

Beyond the essentials, this role extends to various tasks and special projects.

Qualifications:
To be successful in this role, you will need:

1. A minimum of 2 years of experience in a similar role within the engineering industry.
2. Proven experience with automation and control systems, Commercial HVAC, and digital control systems.
3. Strong troubleshooting and problem-solving skills, with a focus on providing excellent customer service.
4. Excellent communication skills, with the ability to explain complex technical issues in a clear and concise manner.
5. Strong organizational skills, with the ability to manage multiple tasks simultaneously and meet deadlines.
7. Proficiency in using various software and hardware tools for troubleshooting and repairing control systems (Andover/Schneider Electric preferred)
8. Willingness to participate in ongoing training and professional development opportunities.
9. Ability to work both independently and as part of a team.
10. A strong commitment to safety and adherence to company policies and procedures.

This is an exciting opportunity to work with cutting-edge technology in a dynamic and fast-paced environment. If you are passionate about problem-solving and want to make a significant impact on our operations, we would love to hear from you.