Technical Business Analyst

Great company working with the latest and greatest technologies!

Summary of Position:
This position is responsible for liaising between Technology Services and all other company departments to improve business processes.

**This role is hybrid in the Atlanta area, so remote candidates will not be considered at this time.

Responsibilities:
1. Defines and documents customer business functions and processes and is an advocate for the business in the improvement process.
2. Consults with functional unit management and personnel to identify, define, and document business needs and objectives, current operational procedures, problems, input and output requirements, and levels of systems access.
3. Acts as a liaison between departmental end-users, technical analysts, information technology analysts and consultants
4. Assists in analyzing, designing, configuring, testing, and maintaining enterprise information management and business unit-specific systems to ensure optimal operational performance.
5. Analyzes the feasibility of and develops requirements for new systems and enhancements to existing systems; ensures the system design fits the needs of the users.
6. Tracks and fully documents changes for functional and business specifications; writes detailed, universally understood procedures for permanent records and for use in training.
7. Identifies opportunities for improving business processes through information systems and/or non-system driver changes; assists in the preparation of proposals to develop new systems and/or operational changes.
8. Plans, organizes, and conducts business process reengineering/improvement projects and/or management reviews of enterprise significance or specific to a business unit. (Examples are projects requiring strategic analysis of an entire process or operating area where specific issues or items to be corrected, examined, or recommended have not been identified. Recommended solutions should be developed in consultation with impacted internal and external stakeholders but should remain objective and independent of the specific stakeholders.)
9. Consolidates information into cohesive and understandable correspondence or other written form for use in management decision-making.
10. Conducts change impact analysis to assess the potential implications of changes and documents business rules, functions, and requirements.

11. Participates in user acceptance testing and testing of new system functionality.

12. Provides technical assistance in training, mentoring, and coaching professional and technical staff.

13. Develops training curriculum and conducts formal training sessions covering assigned systems modules.

14. Directs or participates in studies of new and existing programs and special projects to determine feasibility and resolve problems, including organizational, procedural, technical, and fiscal research and analysis; develops policy and procedures to improve efficiency, cost-effectiveness, and/or improve internal and external customer service; develops information system documentation to support efficient court operations; prepares reports and written findings and recommendations; and monitors changes.

Required Knowledge, Skills, Abilities (Qualifications):
1. 10+ years of business analyst and or project management experience
2. Strong familiarity with Visio
3. Familiar with various software development methodologies, especially Agile Development
4. Able to conform to shifting priorities, demands, and timelines through analytical and problem-solving capabilities
5. Able to learn, understand, and apply new technologies
6. Excellent customer service skills with a proven ability to communicate at various levels within the organization
7. Minimum of 7 years of experience in a business analytics role including: process definition, management and monitoring, release management, web experience, database, XML, XSL, and/or requirement definition
8. Proven analytical/technical aptitude evidenced by 7 or more years of successful experience in a quantitative role
9. Excellent verbal and written communication skills
10. Teamwork-focused/collaborative work style
11. Demonstrated ability to work successfully on large projects
12. Problem-solving skills evidenced by demonstrated results in past positions
13. Ability to work under tight deadlines and handle multiple/detail-oriented tasks
14. Ability to influence at all levels of the organization
15. Ability to travel to client sites (minimal)
16. Bachelor’s degree in Computer Science, Information Technology, or related field