Systems Support Specialist (Onsite)

We are seeking a Systems IT Specialist to join our team in Reston, Virginia. In this role, you will be responsible for resolving workstation issues and providing comprehensive support to maximize firm-wide productivity. You will assist in maintaining and upgrading equipment, providing technical guidance, and ensuring seamless operations of our technology infrastructure.

Responsibilities:

• Resolve workstation issues throughout the organization to enhance productivity and minimize system downtime.
• Act as a resource to other IT groups by assisting with workstation, application, and testing.
• Provide on-site and remote end user support for all issues related to firm-provided hardware and software.
• Assist the Audio/Visual Support team with multimedia meeting support as needed.
• Respond to technical support requests via telephone, email, and in-person interactions.
• Track, document, and monitor all issues to ensure timely resolution.
• Provide incident support for customers at various locations, including rapid problem resolution and root cause analysis.
• Run diagnostic tests to isolate system problems and recommend potential solutions.
• Install, maintain, and upgrade equipment and associated infrastructure as needed.
• Maintain inventories and interact with vendors for technology supplies and services.
• Ensure compliance with department policies, procedures, and standards.
• Assist in testing new software and hardware and provide feedback as necessary.
• Contribute to the firm’s Service Excellence initiative.

Qualifications:

• High school diploma or equivalent required; Bachelor’s degree preferred.
• Minimum of 5 years of experience in Windows workstation implementation, management, and support.
• Current certifications in relevant technologies such as Microsoft Windows 10 MCSA, CompTIA Network+, and A+ preferred.
• Strong written and oral communication skills.
• Experience with Windows, MS Office, MS Office 365, SharePoint, Teams, Zoom, Skype for Business, and document management systems required.
• Basic knowledge of Networking in an MS Server environment required.
• Experience with laptop and printer repairs and ability to replace basic components required.
• Experience with video conferencing equipment preferred.
• Familiarity with Citrix, PGP, Elite, Carpe Diem, Aderant, and Relativity is a plus.
• Ability to work under pressure, meet deadlines, and prioritize tasks.
• Excellent interpersonal skills and ability to work collaboratively in a team environment.