Service Coordinator - Construction

With over 35 years of cultivating relationships, fostering teamwork, and honing our expertise, we've established a legacy of excellence. Our unique business model empowers us to seamlessly conduct inspections, maintenance, and installations for a comprehensive range of fire protection services. From fire alarms and sprinkler systems to fire extinguishers, special hazard systems, exit lighting, kitchen hood systems, and even cutting-edge mobile fire suppression systems – we've got it all covered.

What sets us apart is not just the services we provide, but the unwavering commitment to quality and the outstanding character of our team. As a three-generation strong, family-owned and operated business, we take immense pride in safeguarding your assets, protecting your property, and ensuring the safety of lives. Join forces with us, and let us be your stalwart guardians, dedicated to defending what matters most to you.

Benefits

• 401K Matching
• Competitive Pay
• Aflac Insurance
• Vehicle Gas Card/Reimbursement
• Paid Vacation & Sick Days
• Annual Performance Bonus
• Dedicated Sales Support Team

Education/Qualifications:

• Associate degree preferred, but not required.
• 5+ years of customer service experience required.
• Strong computer skills, proficiency in MS365 products, calendar scheduling.
• Prior ERP System experience, i.e. Net Suite, preferred.

Essential Job Responsibilities:

• Establish and maintain professional relationships with field technicians and customers.

• Manage incoming service requests by asking a series of questions to complete a service request form.

• Build a project in the system for each service request. Using our dispatch calendar for each technician, provide required information for technician to make a service visit prepared and to the correct location.

• Coordinate technician schedules and part availability to meet customer needs.

• Use scheduling software to develop a daily schedule for each technician.

• Confirm scheduled work 24 hours before site visit with customer.

• Contact the Fire Department or Water Department as needed to confirm no restrictions of work are in place. Keep notes of confirmation number and/or name.

• Schedule start-up with electrical contractor, provide site address, contact information, include phase of project (start-up, pre-test, final) include project number.

• Communicate with field technicians between calls. Advise when service requests will need attention before the end of day.

• Track email such as “follow up service” and “dispatch” for information on initial call and return visits that may be required.

• Contact customers when central station sends an email or calls with monitoring issues.

• Quality control of documentation to include following up with field service for missing paperwork. Also, logging of technician/mechanic hours, review of inspection report (for deficiencies for following up with managers), service calls and job progress hours. Ensure all paperwork has a project number assigned.