Senior Service Desk Technician

New product development on next-generation cutting-edge and innovative products.

We operate our own bronze foundry, internal machining, world class injection molding facility, internal assembly, and internal testing.

401k matching up to 50%
10% discount on stock purchase
Excellent benefits
Professional development
Tuition reimbursement

Job Details:
We are currently seeking a talented and motivated Senior Service Desk Technician to join our dynamic team. This is a permanent, full-time position where you will play a crucial role in providing first-line technical support to our internal departments. You will be the first point of contact for all IT-related issues, ensuring our systems and devices are running smoothly and efficiently. This role offers a fantastic opportunity to develop your technical skills in a fast-paced, challenging, and rewarding environment.

Responsibilities:

• Provide first-line technical support to end users on various technical issues and problems relating to hardware, software, and peripherals.
• Respond to, document, and resolve service tickets in a timely manner according to SLA.
• Troubleshoot and resolve issues related to operating systems (Windows, Linux, MacOS), software applications, and network connectivity.
• Install, configure, and maintain end-user workstation hardware, software, and peripheral devices.
• Perform computer setup and maintenance, including RAM and ROM management.
• Manage and monitor internal assets to ensure accurate inventory records.
• Support VPN setup and troubleshoot connectivity issues.
• Handle DHCP configuration and troubleshooting.
• Guide users through step-by-step solutions in a clear, concise manner.
• Collaborate with the IT team to ensure swift resolution of issues, minimizing downtime and enhancing productivity.
• Conduct proactive maintenance on our systems, including regular updates and patches.
• Stay up-to-date on the latest technologies and trends, and provide recommendations for improvements.

Qualifications:

• Associate or Bachelor’s degree in Computer Science, Information Systems, or a related field. Equivalent experience will also be considered.
• Minimum of 3-5 years of experience in a help desk or IT support role.
• Strong understanding of computer systems, mobile devices, and other tech products.
• Proficiency in Windows/Mac/Linux operating systems.
• Knowledge of VPN setup and troubleshooting.
• Understanding of DHCP configuration and troubleshooting.
• Ability to diagnose and resolve basic technical issues.
• Excellent problem-solving and communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong customer service skills, with a focus on rapport-building, listening, and questioning skills.
• Professional IT Certifications, such as: Microsoft MCP, MSCE, or CompTIA A+ are a plus.
• Ability to work independently and in a team-oriented, collaborative environment.
• Must be able to learn, understand, and apply new technologies.

This job offers an exciting opportunity to be part of a dynamic team, providing crucial support to our engineers and ensuring the smooth operation of our systems. If you have a passion for technology and a knack for problem-solving, we would love to hear from you.