A bit about us:
We are a nationwide direct mortgage lender whose mission is to prove that homeownership is possible for everyone. By bringing an open-minded approach to an often closed-minded industry, we're able to embrace every unique financial situation differently in order to craft the best possible loans for our borrowers. We pride ourselves on providing excellent service backed by our groundbreaking technology, and these two components of our process come together to complete a simple, personalized mortgage experience. But it all starts with our people.
Why join us?
What We Offer:
Strength, Stability, and Vision.
A commitment to be a relevant market leader - we are aiming for the top!
Highly engineered proprietary technology that is revolutionizing the mortgage industry.
An empowered culture where your ideas are important and your voice matters.
Opportunity for career growth.
Competitive compensation package.
Benefits that become effective the first day of the month following your start date including - Medical, Dental, Vision, Disability Insurance and much more.
401K w/ 50% match up to a maximum employee contribution of 5%- Effective the 1st of the month following 30-days of employment.
What we're looking for, to be a good mutual good fit: (Track record of $1MM+/month in loan volume or having an MLO team, a hunter who generates their own leads, we provide some qualified leads, ) Our backend closing operations are swift and on point, most steps take 2 days.
Based on super fast operations, highly competitive rates, top of the industry comp plan, and opportunity to advance to branch manager with 1+ year of strong production in their system.
What You Will Do:
Represent the organization well by providing exceptional customer service and effective communication skills, both in writing and orally to both internal and external customers and organizations
Effectively and professionally communicate with borrowers (both orally and in writing) regarding document needs that will assist in ordering and retrieving third party documentation
Ensure daily, weekly, and monthly internally specified requirements surrounding successful ordering, retrieval, document review, and system updates are made in timely and accurate fashion
Evaluate underwriting requirements for each document and ensure document meets specifications
Single point of contact for all third party document ordering, fulfillment and criteria evaluation
Scan, parce, and/or upload documents into the loan through the Loan Origination System (Octane)
Work as a team with sales, transaction coordinators, underwriting, closing, funding, and management to ensure assigned loans are being processed with timeliness, attention to detail, accuracy, and within compliance of corporate policies, agency, and all state and federal laws
Meet deadlines and quality standards
Effectively manage multiple demands and competing priorities
Develop effective professional partnerships with all colleagues
Communicate status updates to all internal and external parties as needed including immediate escalations regarding concerns surrounding third party loan documentation delays or concerns to internal loan team
What You Need:
High school diploma or GED
Ability to adapt well to change
Exceptional computer skills
Demonstrate responsibilities for multi-faceted direction and planning; must be a fast paced individual
Excellent verbal and written communication skills
Excellent analytical and organizational skills
Ability to take direction and comprehend training
Ability to work closely within a team structure
Working knowledge of Microsoft Suite, specifically Word and Excel
Working knowledge of Encompass software system a plus
Exceptional customer service and effective communication
Familiarity with mortgage process and mortgage documents
Learn and comprehend proprietary software Octane
Constant phone interaction required
Extended and weekend work hours may be required
Must abide by the Company standards for email and telephone etiquette.