IT Technical Support Call Center Specialist (TS/SCI Full Scope Polygraph, Security+, Escalations)

1. We're a global firm dedicated to the growth of our employees and helping our customers take their businesses to the next level.
2. Global customer base which includes all sectors, Fortune 500 industry leaders, and up-and-coming businesses looking to make their mark.
3. Diverse product lines which include Software, Cloud Services, Artificial Intelligence, Storage, Networking, Supercomputing, and Digital Transformation offerings.

1. Continuously recognized as a TOP Workplace by employees with extremely high employee satisfaction (approximately 90% compared to 57% at typical U.S. companies).
2. Topnotch employee benefits, work-life balance, and plenty of opportunities for personal and professional growth and development.
3. We're an organization where you can make an impact and participate in developing industry-leading products and services for customers.

Job Details:

Join our dynamic, fast-paced team as a Permanent IT Helpdesk Technician (TS/SCI Full Scope Poly, Call Center Support, Escalations, Technical Support). This position is a unique opportunity to leverage your technical skills, customer service acumen, and problem-solving abilities in a leading-edge technology environment. You will be a critical player in our IT department, providing top-tier technical support to our users while working on cutting-edge systems and technology. You'll be working with a variety of systems, including Storage Systems, Network Systems, Compute Systems, and Operating Systems, and using ServiceNow and Jira Service Desk.

Responsibilities:

As a Helpdesk Technician / IT Call Center Technician, you will be responsible for:

1. Delivering high-quality technical support to our users, ensuring a high level of customer satisfaction.
2. Troubleshooting and resolving technical issues related to Storage Systems, Network Systems, Compute Systems, and Operating Systems.
3. Managing and resolving tickets using ServiceNow and Jira Service Desk.
4. Escalating complex issues to the appropriate teams or individuals, ensuring timely resolution and communication back to the user.
5. Maintaining a deep understanding of our systems and staying updated on the latest updates and changes.
6. Working closely with other teams to identify and implement improvements to our systems and processes.
7. Ensuring compliance with all relevant security procedures and protocols.

Qualifications:

To be considered for this position, you should have:

1. A minimum of 3 years of experience in a technical customer service role, ideally within a call center or service desk environment.
2. Proven experience with technical troubleshooting and problem-solving, particularly within Storage Systems, Network Systems, Compute Systems, and Operating Systems.
3. Experience with ServiceNow and Jira Service Desk.
4. Strong customer service skills, with the ability to communicate complex technical information in a clear and understandable way.
5. A TS/SCI Full Scope Polygraph clearance.
6. Excellent organizational skills, with the ability to prioritize tasks and manage time effectively.
7. A positive, problem-solving attitude and the ability to work effectively as part of a team.
8. Strong written and verbal communication skills.

If you're a tech-savvy professional with a passion for problem-solving and a dedication to providing excellent customer service, we'd love to hear from you. This is a fantastic opportunity to develop your skills, work with cutting-edge technology, and make a real difference to our users. Apply today!