IT Manager

The Application Unit Manager Supports, influences and communicates the mission, goals, and objectives, and practices of the IT Division , Application Unit Manager Monitor and maintain the efficiency of our software applications, lead the application support team helping the business team and customer service team to clarify and resolve issues, takes responsibility for the application issues, resolve conflicts and issues that occur, summary issue ticket and monitoring application, provide daily supervision and direction to personnel.

1. Excellent Benefits
2. HYBRID-3days onsite, 2 days remote
3. Strong Comp Package ($130-$140k + 15% Bonus)
4. Lots of room for upward growth
5. 6 Direct Reports

Responsibilities:

• Define ideal and practical business system solutions while driving standardization within the Supply Chain and Manufacturing domains.
• Translate business requirements accurately into high-quality System requirement specifications, Process workflow diagrams, and design, configure and test the changes made.
• Actively engage in business transformation efforts by understanding the business vision and translating that to a supportable and efficient systems roadmap/implementation plan.
• Be the IT SME and go-to person for the Supply chain and Manufacturing Operations in providing support related to SAP modules and Legacy ERP systems.
• Provide support with standardizing, cleansing, mapping, translating, and migrating the data between systems and data warehousing.
• Provide support in enhancing/building/sustaining integrations and workflow processes, middleware solution.
• Troubleshoot any issues or problems and offer system/process solutions. 
• Assist with user acceptance testing for implementation and enhancements.
• Project manage small/medium initiatives which include but is not limited to planning, scoping, developing estimates, managing, and delivering the project within the agreed-upon timeline and budget.
• Perform periodic documentation updates/conduct refresher trainings to the super users on recent changes made.
• Roll-out the changes/projects into Production system following the IT Change Control processes and framework.
• Use Agile methodology to gather, prioritize, and deliver on agreed-upon requirements and timelines.
• Establish and maintain customer service delivery guidelines and internal service level agreements.
• Aligns closely with Regional and Global company strategy.
• Create and maintain a disaster recovery plan for the IT systems
• Coordinate department activities in accordance with policies, principles, and procedures.
• Implement and adhere to all ISO-9000 and ISO 14001 procedures
• Confers with Division management to evaluate and promote improved and expanded services in area.
• Manage upgrade strategies across all systems, software, and databases.

Experience, knowledge and skills:

• 10+ years IT experience including the management of IT Application Support and Development Cycles.
• 5+ years of experience effectively leading IT staff in Manufacturing and Supply Chain environments.
• Working knowledge of manufacturing technologies and strategies, end-to-end supply chain planning and technologies like WMS, MES, PIM, PLM, and QMS.
• Experience with full ERP implementations and database architecture.
• Experience with Business Intelligence and Analytics architecture.
• Working knowledge of SOX compliance requirements.
• Excellent technical and analytical solutioning and problem-solving skills. Able to lead in issue resolution and organizational and operational change management.
• Highly effective at customer service and business systems and business process analysis.
• Effective team member with demonstrated leadership, team working, organization and time management skills.