Help Desk Analyst II

We are a growing technology company that provides IT Services like network architecture and implementation, cyber security, software development and cloud services.

We are growing fast and working on cool projects with great customers.

Job Details:

We are currently seeking a dynamic and motivated Help Desk Analyst II to join our team in Tulsa, Oklahoma. This is a fantastic opportunity to work in a challenging and fast-paced environment within the IT Services industry. The ideal candidate will be responsible for providing high-quality technical support to our clients, ensuring their IT issues are resolved in a timely and efficient manner.

Responsibilities:

As a Help Desk Analyst II, your duties will include but are not limited to:

1. Delivering world-class technical support to our clients, resolving their IT issues and ensuring their systems are running efficiently.
2. Troubleshooting technical problems related to O365, basic networking, Windows 10, and network printers.
3. Utilizing your problem-solving skills to diagnose and fix complex technical issues.
4. Assisting in the development and implementation of new IT solutions to improve our clients' systems and operations.
5. Collaborating with other team members to share knowledge and improve overall team performance.
6. Providing training and guidance to clients on how to use their systems effectively.
7. Keeping up-to-date with the latest IT trends and technologies to ensure our clients are always benefiting from the best possible solutions.

Qualifications:

To be considered for the role of Help Desk Analyst II, you will need to have:

1. A minimum of 3 years' experience in a similar role within the Engineering industry.
2. Strong technical troubleshooting and problem-solving skills.
3. Proven experience with O365, basic networking, Windows 10, and network printers.
4. Excellent communication skills, with the ability to explain complex technical issues in a clear and concise manner.
5. The ability to work well under pressure and manage multiple tasks simultaneously.
6. A keen eye for detail and a commitment to delivering high-quality work.
7. A bachelor's degree in Computer Science, Information Technology, or a related field.

This is an onsite role in Tulsa, Oklahoma.

This is a unique opportunity to join a dynamic and forward-thinking team, where you'll have the chance to make a real impact. If you're a driven and experienced IT professional with a passion for problem-solving, we'd love to hear from you.