Field Service Technician

A prominent global entity in Industrial Food Cutting Solutions has established a significant presence for over five decades, crafting robust equipment to enhance your investment returns. Specializing in engineering, this entity designs Hygienic Automation solutions, particularly excelling in direct food contact expertise. Renowned for its expertise in Cheese Converting Equipment, it acknowledges the crucial influence of rate, yield, and appearance on your financial performance. Their Specialty Food Cutting Machines are tailored for intricate applications in bakery and confectionery settings.

Prior to purchase, comprehensive consultations are pivotal in determining the most suitable solution. Clients value the myriad generations of conceptual designs used to optimize layouts and product flows. Supported by a proficient team comprising Regional Managers, Factory Authorized Agents, service technicians, programmers, mechanical and electrical engineers, and robotic specialists, the company is committed to project success. Thorough training programs are extended to operators, maintenance teams, and sanitation staff, ensuring seamless line commencement and efficient operations.

Embracing family values as the driving force behind their innovation and quality, this entity fosters responsible customer relationships. Operating from manufacturing facilities in the United States and the United Kingdom, their knowledgeable team prioritizes the holistic success of their customers. Their approach extends beyond individual machines, focusing on optimizing entire production lines and considering their impact on overall factory operations. Testament to their dedication, an extensive roster of lifelong customer partnerships underscores their commitment to their creations.

We’ve been in business for 50 years and have seen strong and steady growth during that time. We can offer you a fast paced, challenging work environment along with the opportunity to grow with a great company!

• OT opportunities
• Strong Benefits
• 401k plan with up to 8% company match

SUMMARY:
The Service Technician serves as the primary liaison for customers, overseeing customer-facing and internal support, encompassing commissioning, installation, start-up, warranty, and paid service. This pivotal role is instrumental in nurturing enduring customer relations, bridging the gap between customers, products, and internal teams.

PRIMARY RESPONSIBILITIES:

Provide technical support and solutions for electrical issues encountered pre, during, and post-manufacture.
Assemble electrical and electronic systems and prototypes based on engineering specifications.
Install and maintain electrical control systems.
Adapt electrical prototypes, components, assemblies, and systems to rectify functional deviations.
Configure and operate test equipment to assess developmental parts, assemblies, or systems, recording results under simulated operating conditions.
Execute various highly technical tasks, including commissioning, start-up, and repair/refurbishment of intricate electronic and mechanical equipment within customer facilities.
Instruct and train customer personnel in equipment operation.
Collaborate with electrical engineers and team members to identify, interpret, analyze, and resolve problems.
Maintain precise troubleshooting records in the service database and generate comprehensive and accurate technical reports promptly.
Alter and upkeep PLC and HMI programs.
Conduct remote troubleshooting using diagnostic methods and pertinent inquiries.
While not traveling, conduct machine wiring, panel assembly, programming, and testing duties in the workshop.
Perform additional assigned duties.
Preferred Qualifications, Education, Skills:

Willingness to travel 20-60% as required.
Proficiency in computer and electronics, encompassing processors, electronic equipment, computer hardware and software, including applications and programming.
Mechanical expertise involving machines, tools, their design, utilization, repair, and maintenance.
Aptitude in mathematics, covering basic arithmetic, algebra, geometry, statistics, and their practical applications.
Insight into production and processing techniques, including raw materials, production processes, quality control, costs, and methods for optimizing equipment manufacture.
Ability to utilize basic hand tools.
Exemplary professionalism, adept at handling pressure, displaying respect, and fulfilling commitments.
Mastery of the English language's structure, content, spelling, composition rules, and grammar.
Proficiency in programming software, specifically Allen Bradley PLC, HMI, and Servo programming.
Ability to comprehend and interpret electronic schematics and drawings accurately.
Diligence in ensuring accuracy and completeness.
Customer-centric approach, self-motivated.
Adaptability to fast-paced, dynamic environments with varied temperature conditions.
Proactive engagement and follow-up with customers.