Software Support Specialist SaaS

Customer Support Specialist

  • Dallas, TX
  • $55,000 - $65,000
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A bit about us:

Software is developed to solve business challenges. While technology providers have rallied to bring more efficiency to most areas of a business, via software, Accounts Payable (AP) processes have been highly ignored. Bottom line, most mid-size organizations pay their glut of invoices no different than they did 30 years ago. Lots of paper, a room full of people, manual opening and review of each envelope, the painstaking monotony of typing invoice data into accounting systems, and then chasing down Joe or Sue to approve payment (yuck). We have applied the latest in innovative cloud technologies to tackle that age-old challenge and bring maximum financial and process efficiencies to our customer’s AP process. WE are modern AP built on innovative AI technologies.

Ae we sells a software, we need to find a candidate with experience in supporting and solving clients’ software issues.




Why join us?

Cares about people and centers on its employees, values and vision. Strivess to provide a collaborative environment where each person feels encouraged to contribute to the company's success. Here are some benefits and assets the company offers:

 Competitive base + performance-based bonuses
 Generous paid time off and paid holidays
 Health, dental & vision insurance for the entire family starting your 1st full month
 Group life insurance
 401(k) plan
 Awesome work environment (open space, kitchen, free snacks, break room with TV and Wii games, a nice gym, etc.)
 Bi-monthly 'happy hours'
 Amazing quarterly team events and activities

Job Details

Customer Support

Perform advanced analysis and diagnosis to understand technical issues and answer questions through email, phone, screen share calls or live chat.
Resolve technical problems which may require configuration and/or development (Groovy, SQL).
Ensure 100% retention by delivering stellar customer support after clients are live on the platform to create advocates.
Learn from customer interactions to help enhance customer experience.
Develop best practices, tips and training scripts for customers on proper use of program.
Identify early symptoms, patterns and solutions for upcoming technology challenges.
Input relevant technical issues & enhancement requests into tracking software.
Assist with testing of future releases including enhancements and bug fixes.
Contribute to team meetings with appropriate content, views and suggestions.
Use creativity to showcase best practices to the rest of the team.
Lead by example, with nothing being too detailed or hands-off.

Requirements
A Bachelor’s degree is required.
2 years of experience supporting and/or implementing enterprise, proprietary or SaaS based solutions.
1 or 2 years of experience supporting a platform in a tier 1 or tier 2 role and/or experience in managing Software support tickets in a queue.
Sufficient background to understand the technologies and technical issues involved with Yooz platform and to anticipate, identify, and manage resolutions of critical obstacles.
Knowledge of Accounts Payable is a plus.
Development experience is a plus.

Skills
Excellent interpersonal, oral/written communication and organizational skills.
Proven ability to multi-task and establish priorities.
Knowledge of scripting language such as Javascript, Groovy or equivalent.
Knowledge of web services (HTTP, REST, OAuth, Json, XML, CSV).
Knowledge of SQL language.
Business athlete and aggressive team player - hungry, nimble and intelligent.
Ability to work in a start-up mode: dynamic, fast growing, international.
Self-motivated, positive, proactive and innovative style.
French & Spanish fluency is a plus.
Easy Apply Now
Easy Apply Now
Job Details
Location
Dallas, TX
Job Type
Permanent
Compensation
$55,000 - $65,000