Customer Service Associate
Full-Time Position with a premium manufacturer of mission critical solutions
- South Windsor, CT
- $25 - $28
- Hourly
- Managed by Jobot Pro: Jamie Beene
A bit about us:
Our client is a global provider of aerial cargo personnel life support equipment to military and commercial aerospace customers!
Why join us?
401k Match
Medical, Dental, and Vision Insurance
PTO
Growth Opportunities
Medical, Dental, and Vision Insurance
PTO
Growth Opportunities
Job Details
This position pays $25/hr + full benefits
POSITION SUMMARY:
PRIMARY RESPONSIBILITIES:
EDUCATION, EXPERIENCE and SKILLS:
POSITION SUMMARY:
- Responsible for specific administrative duties for Administration & Sales/Marketing as well as support for the Sales & Customer Service Departments.
PRIMARY RESPONSIBILITIES:
- Enter purchase orders into the Visual Manufacturing System and route applicable information accordingly; Manages orders, from order entry to database maintenance and filing.
- Communicate with customers on order status, confirming order details and sending Customer Quotes.
- Work with production department and Purchasing to obtain suitable delivery dates; Update and maintain delivery dates based on any changes and communicate to customer.
- Establish and maintain product knowledge and clearly explain features and benefits.
- Handle incoming customer telephone orders and questions, providing answers and information as necessary and closing potential sales opportunities.
- Perform daily administrative tasks within the department
- Invoicing for all product lines, to include creating and distributing invoices for shipments and complete any customer required paperwork or notifications pertaining to shipments. (Ex. Aeroxchange, lnvoiceWorks, Aerovantix, Exostar.)
EDUCATION, EXPERIENCE and SKILLS:
- Bachelor’s Degree in Business or related field and 2 years of previous experience in customer service. Relevant experience may be substituted for educational requirement.
- Experience in the manufacturing industry required
- Experience in the aerospace industry preferred
- Process Improvement experience required
- Microsoft® Office Suite experience required
- Excellent interpersonal and telephone skills required.
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Job Details