Controls Service Manager / Sales

A Building Automation and Controls Service company that’s been designs, installs and services building management control systems in the New York metropolitan area for over 35 years.

Position Summary: Currently seeking a Controls Service Manager to join an established Controls/BAS contractor in the New York/Manhattan market. This role is responsible for the overall management, operation, development and growth of the Service Department.

Responsibilities:

• Oversee all service operations activities, ensuring effective planning, organization, direction, and control.
• Balance financial metrics with employee and customer needs, submitting monthly financial forecasting information.
• Enhance planned and executed margins for Service projects, maintenance agreements, and Time & Material agreements.
• Manage and expand customer service agreements, consolidating into multi-portfolio accounts.
• Provide technical and operational support for sales teams, offering proper pricing and scope-of-work definition.
• Lead a team of Field Technicians and support staff, forecasting labor needs to exceed customer commitments.
• Build and maintain an efficient operations organization focused on customer and employee satisfaction for profitable growth.
• Manage hiring, training, development, allocation, and performance assessment of personnel.
• Support scheduling to meet customer needs, conduct one-on-one reviews with direct reports, and provide technical support for installed projects.
• Communicate regularly with customers and coordinate startup activities to ensure correct staffing and abilities for project commitments.

MUST HAVE:

• Five years of building technologies industry experience, and two years of management experience.
• Excellent communication skills.
• A thorough understanding of project management processes.
• Valid Driver’s license with a clean record.

NICE TO HAVE:

• Preferred education: Bachelor's degree in Business, Construction, Mechanical Engineering, or other field providing the educational background needed to succeed in this function.