Collections Representative
- Austin, TX
- $22 - $26
- Hourly
- Managed by Jobot Pro: Crystal Quinn
A bit about us:
Our client is a reputable brand in Austin and they are searching for a contract collections specialist to join their team.
Why join us?
Work in a dynamic environment where you can make a meaningful impact, collaborating with innovative colleagues to solve challenges and pioneer new solutions. If you're passionate and seeking a fulfilling career, join us on our journey.
Job Details
Job Details:
Are you an experienced professional in the finance industry with a knack for collections, customer service, and dispute resolution? We are seeking a highly motivated Consulting Collections Representative to join our thriving team. This is a dynamic role that requires a unique blend of skills in b2b collections, accounts receivable management, and portfolio management. You will have the opportunity to make a significant impact on our organization's financial health and customer relations. The ideal candidate will have a strong understanding of A/R, experience with ERP systems (SAP preferred), and proficiency in making outbound calls and reconciling accounts.
Responsibilities:
As a Consulting Collections Representative, you will:
1. Manage a portfolio of accounts, focusing on high-value clients, to ensure timely collections of receivables.
2. Make outbound calls to clients to expedite payments and resolve outstanding balances.
3. Handle customer inquiries, disputes, and complaints with the utmost professionalism and tact, ensuring customer satisfaction and retention.
4. Reconcile accounts and maintain accurate records of all collection activities.
5. Utilize your knowledge of ERP systems, particularly SAP, to track and report on collection activities and account statuses.
6. Collaborate with sales and customer service teams to align on account statuses and strategies for resolving outstanding balances.
7. Provide recommendations for improving collection processes and strategies based on data analysis and industry best practices.
Qualifications:
To be successful in this role, you will need:
1. A minimum of 2+ years of experience in b2b collections, customer service, and dispute resolution.
2. Proven experience in accounts receivable management and portfolio management.
3. Proficiency in using ERP systems, with SAP being the preferred system.
4. Excellent communication skills, both written and verbal, for making outbound calls and interacting with clients.
5. Strong problem-solving skills and the ability to handle customer disputes and complaints professionally.
6. High attention to detail for reconciling accounts and maintaining accurate records.
7. A bachelor's degree in finance, business administration, or a related field is preferred.
Join our team and bring your expertise to our growing finance department. We look forward to leveraging your skills in b2b collections, customer service, dispute resolution, and more. This is an excellent opportunity to grow your career while making a significant impact on our organization's success.
Are you an experienced professional in the finance industry with a knack for collections, customer service, and dispute resolution? We are seeking a highly motivated Consulting Collections Representative to join our thriving team. This is a dynamic role that requires a unique blend of skills in b2b collections, accounts receivable management, and portfolio management. You will have the opportunity to make a significant impact on our organization's financial health and customer relations. The ideal candidate will have a strong understanding of A/R, experience with ERP systems (SAP preferred), and proficiency in making outbound calls and reconciling accounts.
Responsibilities:
As a Consulting Collections Representative, you will:
1. Manage a portfolio of accounts, focusing on high-value clients, to ensure timely collections of receivables.
2. Make outbound calls to clients to expedite payments and resolve outstanding balances.
3. Handle customer inquiries, disputes, and complaints with the utmost professionalism and tact, ensuring customer satisfaction and retention.
4. Reconcile accounts and maintain accurate records of all collection activities.
5. Utilize your knowledge of ERP systems, particularly SAP, to track and report on collection activities and account statuses.
6. Collaborate with sales and customer service teams to align on account statuses and strategies for resolving outstanding balances.
7. Provide recommendations for improving collection processes and strategies based on data analysis and industry best practices.
Qualifications:
To be successful in this role, you will need:
1. A minimum of 2+ years of experience in b2b collections, customer service, and dispute resolution.
2. Proven experience in accounts receivable management and portfolio management.
3. Proficiency in using ERP systems, with SAP being the preferred system.
4. Excellent communication skills, both written and verbal, for making outbound calls and interacting with clients.
5. Strong problem-solving skills and the ability to handle customer disputes and complaints professionally.
6. High attention to detail for reconciling accounts and maintaining accurate records.
7. A bachelor's degree in finance, business administration, or a related field is preferred.
Join our team and bring your expertise to our growing finance department. We look forward to leveraging your skills in b2b collections, customer service, dispute resolution, and more. This is an excellent opportunity to grow your career while making a significant impact on our organization's success.
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Job Details