Claims Operations Supervisor

As a specialized professional services and technology firm, our multinational global team collaborates with prominent insurance, highly regulated, and global businesses. At our organization, we support clients in risk management, core business process operations, and transformative growth. Our comprehensive solutions span operations, consulting, and technology services throughout the risk and insurance value chain. This encompasses areas such as claims, underwriting, distribution, regulation, customer experience, human capital, as well as transformation and change management.

Global company: [to be disclosed]
Job title: Claims Operations Supervisor
Division: Liability Claims + Operations
Base salary: $80,000-100,000/per year
Job type: Direct-Hire and Full-Time
Additional: Excellent Benefits + Bonuses
Location: Baltimore, Maryland

JOB FUNCTIONS:

• Supervise adjusters and administrative staff.
• Perform daily diary on adjusters’ claims.
• Provide direction/guidance on claims.
• Ensure Medicare compliance.
• Warrant that performance standards are met or exceeded.

QUALIFICATIONS:

• Bachelor’s degree or four or more years of equivalent work experience.
• Legal claims adjusting experience.
• Computer literacy, including MS Office, Word, Excel.
• Excellent verbal and written communication + customer service skills.
• Demonstrated organizational skills with the ability to work independently and manage multiple tasks simultaneously.
• Proven critical thinking skills, displaying analysis/judgment and sound decision-making with attention to detail.
• Ability to prepare and present accurate, reliable, and factual reports with recommendations to appropriate parties.
• Flexibility in a fast-paced environment, understanding and adherence to oral and/or written policies, procedures, and instructions.
• Quick learner, adapting to rapidly changing information and/or technology.
• Comfort working with key individuals at all levels within an organization.