Auto Claims Manager / Director

Are you a seasoned Auto Claims Manager or Director who's ready to take your career to the next level? Are you interested in sharing your expertise and leading a team of adjusters? If so, we have the perfect opportunity for you!

Tech-driven insurance company is in growth mode and expanding! In this role, you'll be overseeing a specific Property Damage Claims unit(s), ensuring that we follow state-mandated claims handling guidelines, conducting thorough investigations, and making sure our team members keep growing.

Sign on Bonus, Great Benefits, Hybrid Remote Work flexibility, Growth Opportunity, Professional Development and training, Great Culture, PTO, 401K + match, tuition reimbursement, and much more!

Responsibilities:

• Lead, motivate, and guide the Auto Claims Unit.
• Keep an eye on our adjusters' work through file and diary reviews, ensuring everything is properly documented, claims are settled fairly, and our quality standards are met.
• Give the green light for claim settlements based on your investigations.
• Look at reports and come up with procedures to make our claim settlements and customer service even better.
• Ensure our procedures are effective and in line with regulations.
• Identify training needs and roll out training programs for our team and processes.
• Collaborate with other team members and departments to address any concerns.
• Develop and implement cost-effective strategies for handling claims.
• Spot and address any system issues, problems, or areas where we can improve.
• Manage the administrative side of the unit, including assigning new cases, selecting candidates, setting performance goals, conducting appraisals, and handling various reports and inquiries.

Qualifications:

• 5+ years auto liability claims experience. Preferably in a supervisory or leadership position!
• Comparable auto property damage experience or any non- standard claims experience
• Experience 5+ years managing personal auto files.
• Strong technical and administrative background in auto claims handling.
• Ability to work independently on technical and administrative matters in accordance with company policy and procedures.
• Great leadership, training and development skills.
• Excellent communication, interpersonal and organizational skills.