Account Manager

Our client delivers high-quality and natural anionic surfactants, esters, sterols, & vitamin E, used in the Personal Care, HI&I and Nutrition markets.

Our client is poised for significant innovation and growth with our customer base of global blue-chip consumer product companies. Within this position, the Account Manager will drive high performance with a strong track record of building strategic customer relationships and opportunities to closure, as well as leading and owning total customer experience while exceeding growth initiatives. The account manager will have the ability to thrive in a fast-paced enterprise with team focus and a high level of communication across a matrix environment.

PRIMARY RESPONSIBILITIES

Account Management, Planning & Execution:

Build and maintain customer relationships within assigned territory, serving as their primary point of contact to drive high levels of customer satisfaction.
Act as the main point of contact for clients, addressing inquiries, resolving issues, and ensuring a positive customer experience.
Consistently engage with customers to understand their needs, desired outcomes, and identify aligned strategies to create positive impact and propose executable solutions.
Collaborate with internal teams, including customer service, marketing, and product development, to ensure seamless customer experiences.
Create a strategy and develop, manage, and execute sales realization for assigned accounts.
Create account plans to effectively align with customer’s strategies to identify mutual and establish actionable next steps.
Develop strong relationships with key decision makers and identify influences with multi-level connections across the organization.
Prepare call reports, forecasts, and quarterly presentations for current or new business activity, new products, and other relevant marketing or competitive information.
Analyze sales data and market trends to accurately forecast future sales within the territory.
Territory Growth Initiatives for New Business:

Identify and prioritize growth opportunities and target potential clients within assigned territory.
Develop and execute strategic plans, and conduct market research to generate new leads, prospects, and business opportunities.
Collaborate with the marketing team to implement effective lead generation campaigns.
Identify opportunities to cross-sell and upsell additional products or services to existing clients.
Develop and implement strategies to maximize revenue within existing accounts.
Customer Success: Price Management, Forecasting & Cross Functional Collaboration

Align with organizational initiatives to maximize Customer value through systematic adoption, education, and execution, in an incredibly fast-paced, exciting, and constantly changing environment.
Maintain and communicate customer forecasting and ordering needs aligning with Kensing Supply Chain, Demand Planning, and Plant Operations to ensure proper inventory planning and production schedules.
Maintain customer pricing file and communication on contract and market adjustments +/-.
Manage spot business/rush offers as needed.
Monitor pricing strategies and adjust them as needed to remain competitive while maximizing profitability.
Negotiate pricing agreements with clients, considering volume discounts and long-term contracts
Adhere to all GMP Standards/Requirements
Other Duties as Assigned
KEY QUALIFICATIONS

EDUCATION

Required Education: Bachelor’s degree (chemistry, chemical engineering, or business administration, marketing).
Preferred Education: Master’s degree (chemistry, chemical engineering, or business administration, marketing

EXPERIENCE:

Minimum of 10 years’ experience in B2B sales in the ingredients industry with proven success and consistent track record. Preferably experience with Vitamin E, Antioxidants or Sterol Esters in the Personal Care or HI&I industries.
Chemical Distribution or Manufacturing experience a plus

KNOWLEDGE/SPECIALIZED SKILLS:

Consummate professional with a strong commercial understanding acting with integrity and confidentiality.
Ability to balance day-to-day project execution and long-term customer initiatives within a fast-paced, collaborative team environment.
Superior communication and presentation skills, both written and oral
Strong relationship-selling, negotiation, and critical thinking capabilities
Driven, agile, organized, and entrepreneurial self-starter.
Approachable, team-player mentality
Order to Cash experience (PO to invoice), ERP expertise and an understanding of integrated technologies.
CRM Experience required, preferably Salesforce, and strong experience using Office 365 suite and Team Collaboration software tools.
Fluent English Language, additional languages are a plus.
Ability to work remotely.
TRAVEL:

Frequent travel required based on business needs up to 50%